Policies and Programs

At Siberian Bushing Canada being transparent with you is a cornerstone of our business. We want to earn your trust, and that has to be done the old fashioned way. If you have a question about any of our policies, from price matching to user privacy, you’ll find that information below. We’ve organized this page in a clear manner and it should answer any questions you may have. To get started, simply click on one of the following links that interests you the most. And if none address your question, you can contact us in a variety of ways.

At Siberian Bushing Canada orders placed by 2 p.m. Pacific Time are usually processed the same day. Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail (or letter) of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.

In-stock items 

Products from the store which is currently in stock will be ship form Vancouver, BC Canada, usually ship in 1 business day (weekends and holidays are not considered business days). In 90% of cases we use Canada Post. For other shipments we use shipping carriers: UPS, Purolator, DHL. 

Pre-order items

A pre-order is an order placed for an item indicated «Ship from Factory»which has not available in inventory in Canada, usually ship in 1-3 business day (weekends and holidays are not considered business days). Products from the store which is currently available by Pre-order will be ship from outside of Canada. In 95% of cases those items will be ship from our warehouse in Miami FL, USA, and In other 5% of cases ship directly from manufacturer in Vladivostok, Russia.

Shipping & Delivery Times

  • Estimated Shipping Time

The estimated shipping time of your item(s) is available on the Cart Page. 

  • Delivery Time

Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouse Vancouver, BC Canada and from warehouse  Miami FL, USA, exact shipping methods and times will vary by item. We ship ordered items together to arrive at the same time. 

  • Expedited Shipping

When available, expedited delivery options will be offered in your cart.

At Siberian Bushing Canada, we try hard to get you the right product, every time, and we offer exchange or refund items within 30 days of purchase. If you need to return a product for any reason, we want to make that as fast and easy as possible. Here are the policies related to returns that may help you understand and navigate the process:
All returns are subject to the Return Policy.
Return of goods by the buyer at the expense of the buyer. Refunds for such returns occur upon receipt of the goods by the seller. The buyer is solely responsible for receiving the parcel in the country of destination. In the case of return of the parcel marked “not claimed” the cost of re-shipment is paid by the buyer additionally.
In the event of a warranty situation, the buyer follows the instructions described on the page “Warranty” and sends the seller a warranty act with a request to replace the part or return its value.
Refunds are made to the same card account from which the payment was made.
No returns or refunds on parts that have been modified, installed.
Shipping charges are not refundable.

All products we provide for sale are covered by that Manufacturers Warranty Policy. If you have a warranty problem, please contact the manufacturer directly.

Warranty period

Siberian Bushing warrants its products against defects in workmanship or material for 3 years (36 months).

Warranty restrictions

The warranty covers only the Siberian Bushing products we sold.

Products that have been incorrectly installed are not covered by warranty.

Warranties do not cover any incidental costs which include: freight charges, or associated cost of a third party hired by the customer, or of any parts he/she uses, bankruptcies, slow warranty processing time, shipping costs and incomplete repairs.

Open boxes, damaged shipment, mis-boxed, mislabeled, damaged parts, defective product, mis-shipped products are ONLY eligible for exchange of product. There will be no credit issued for any of the above items, replacement of product only.

Warranty claim procedure

Should a client wish to pursue a warranty claim occur due to defective operation or materials, Siberian Bushing will rectify the issue in accordance with our warranty policy.

In the event that products need to be returned for replacement, the following procedure shall be followed:

  1. A Warranty Claim Form must be submitted on our website Click Here,  within thirty (30) days of the incident.
  2. The warranty claim will be evaluated by Siberian Bushing Canada and assigned a reference number. The Customer will be notified of the reference number, which must be referenced on all future correspondence pertaining to this claim.
  3. A quotation will be supplied to the customer for the suspect parts.
  4. A “no charge” purchase order will have to be issued from the customer to Siberian Bushing Canada referencing the quotation supplied by Siberian Bushing Canada.
  5. All suspect parts must be returned to Siberian Bushing Canada for investigation within thirty (30) days of receipt of the replacement part, unless waived by a Siberian Bushing Canada representative. An invoice will be issued if the parts are not received by Siberian Bushing Canada within thirty (30) days. A copy of the Warranty Claim Form (complete with Warranty Reference Number) must accompany any shipment of returned items. Items returned must be clearly marked with the proper part number and Warranty Reference Number. Ship all parts, prepaid, to:   

 

Siberian Bushing Canada  114-11558, 132a St. Surrey, BC V3R 7S2, Canada

 

  1. After the investigation by Siberian Bushing Canada, the Customer will be notified whether the claim has been accepted or denied. If the claim has been accepted, a Credit Memo will be issued to the customer. If the claim has been denied, Siberian Bushing Canada will invoice the customer for the replacement parts and freight.
  2. Rejection of a warranty claim will be accompanied by an explanation of the reason(s) for the rejection.

Your privacy is critically important to us.

Siberian Bushing Canada is located at:

Siberian Bushing Canada
19286 21st Ave
Surrey V3Z 3M3
BC , Canada
(778) 830-1031

It is Siberian Bushing Canada’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://siberianbushing.ca (hereinafter, “us”, “we”, or “https://siberianbushing.ca”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Siberian Bushing Canada collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Siberian Bushing Canada’s purpose in collecting non-personally identifying information is to better understand how Siberian Bushing Canada’s visitors use its website. From time to time, Siberian Bushing Canada may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Siberian Bushing Canada also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://siberianbushing.ca blog posts. Siberian Bushing Canada only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Siberian Bushing Canada’s websites choose to interact with Siberian Bushing Canada in ways that require Siberian Bushing Canada to gather personally-identifying information. The amount and type of information that Siberian Bushing Canada gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://siberianbushing.ca to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Siberian Bushing Canada and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Https://siberianbushing.ca uses Google AdWords for remarketing

Https://siberianbushing.ca uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

Siberian Bushing Canada discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Siberian Bushing Canada’s behalf or to provide services available at Siberian Bushing Canada’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Siberian Bushing Canada’s website, you consent to the transfer of such information to them. Siberian Bushing Canada will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Siberian Bushing Canada discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Siberian Bushing Canada believes in good faith that disclosure is reasonably necessary to protect the property or rights of Siberian Bushing Canada, third parties or the public at large.

If you are a registered user of https://siberianbushing.ca and have supplied your email address, Siberian Bushing Canada may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Siberian Bushing Canada and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Siberian Bushing Canada takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Siberian Bushing Canada may collect statistics about the behavior of visitors to its website. Siberian Bushing Canada may display this information publicly or provide it to others. However, Siberian Bushing Canada does not disclose your personally-identifying information.

Affiliate Disclosure

This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

Cookies

To enrich and perfect your online experience, Siberian Bushing Canada uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Siberian Bushing Canada uses cookies to help Siberian Bushing Canada identify and track visitors, their usage of https://siberianbushing.ca, and their website access preferences. Siberian Bushing Canada visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Siberian Bushing Canada’s websites, with the drawback that certain features of Siberian Bushing Canada’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Siberian Bushing Canada’s use of cookies.

E-commerce

Those who engage in transactions with Siberian Bushing Canada – by purchasing Siberian Bushing Canada’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Siberian Bushing Canada collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Siberian Bushing Canada. Siberian Bushing Canada does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Business Transfers

If Siberian Bushing Canada, or substantially all of its assets, were acquired, or in the unlikely event that Siberian Bushing Canada goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Siberian Bushing Canada may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Siberian Bushing Canada may change its Privacy Policy from time to time, and in Siberian Bushing Canada’s sole discretion. Siberian Bushing Canada encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & Contact Information

If you have any questions about this Privacy Policy, please contact us via email or phone.

Thank you for your interest in Siberian Bushing’s wholesale buyer’s program and we are always looking for great distributors /co-partners globally. We offer an array of solutions with Polyurethane suspension auto parts. And will be happy to support yours business and help increase your profit. Whether you’re purchasing products for North Amerian car market, or products for JDM car market, or just planning to equip and enhance your retail inventory or you simply wish to offer our products directly to the end consumer, Siberian Bushing Canada is dedicated to providing competitive pricing and the best customer support for all the top-name brands in the industry. To speak with a wholesale accounts specialist, please call (778) 830-1031 or contact us.

We understand that the safety of your personal information is extremely important to ours customers. We put all our efforts to protect your personal data and card information from unauthorized access.

All card payments (including the transmission of your card number) are processed using secure (encrypted) e-payment gateway, which has completed international certification. This means that your confidential information (card details, registration data, etc.) are not seen by the online store, their processing is completely protected and no one, including our Online Store, may gain access to the client’s personal or banking details.

The security of processing online payments is guaranteed by full observance of the Payment Card Industry Data Security Standard (PCI DSS) designed and implemented by VISA and MasterCard payment associations to ensure the safeguarding of the cardholder’s personal details. The card data transmission technology used guarantees the security of online payments by the use of TLS (Transport Layer Security) protocol, Verified by Visa, MasterCard Secure Code and closed bank networks that have the highest level of protection. Our website https://siberianbushing.ca is secure with HTTPS encryption. The “s” in “https://” at the beginning of the URL means you are logging into a secure page.

Siberian Bushing Canada has also obtained a digital SSL certificate from Let’s Encrypt Authority, a leading provider of Internet trust services. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a Siberian Bushing Canada Web server, not to an unknown or unauthorised server. The SSL Report from QUALYS SSL Labs confirms that our website has the high «A» rating of safety. 

Ultimately, your personal information is protected by the password you created when you registered for an account at Siberian Bushing Canada on the “Log-In / Quick Checkout” page. Please keep this password confidential. No representative of Siberian Bushing Canada will ever ask you for your password. The confidentiality of your password is yours to protect.

Request for Return/Refund or Warranty Claim Form

If you would like to send Return or Warranty Request, Please use your BILLING and ORDER information to fill out the form below:

Billing Information:

Order Information:

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